![]() Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical and subject matter expert mentorship, readiness and escalation management. They provide in-depth technical and subject matter expertise for one or more services or scenarios. ![]() They are responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. Logistics / Courier / Transportation (10)Ī Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. ![]() ![]() Operations Management / Process Analysis (42) ![]()
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January 2023
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